Return Policy

At Lace Mystic, we are committed to providing you with a magical and satisfying shopping experience.

If for any reason you are not completely satisfied with your purchase, we accept exchanges within 14 days of receiving your order, provided the criteria listed below are met.

To ensure the safety and quality of our products, we follow a clear and strict exchange policy.

Only products that are unused and in their original condition are eligible for exchange; all tags, accessories, and original packaging must be intact.

We do not accept exchanges for products that show signs of use, are missing their original packaging, or have broken seals (if applicable). For hygienic reasons, intimate items with opened sealed packaging are not eligible for exchange under any circumstances.

If a returned item does not meet these criteria, it will be sent back to the sender without exchange or credit.

To request an exchange, please contact us by email at support@mysticlingeriestore.com within 14 calendar days of receiving your order.

In your email, please include your order number, the reason for the exchange, and photos of the product if applicable.

You will receive return instructions and the return address via email.

Please pack the item carefully, ideally in its original packaging, include a note with your order number in the package, and use a shipping method with tracking.

Send the tracking number to us by email.

Return shipping costs are the responsibility of the customer.